Politique de confidentialité

Privacy Policy

Last updated: September 6, 2026

Orvanabrand operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Orvanabrand is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details — name, address, billing address, shipping address, phone number, and email address.
  • Financial information — credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information — username, password, security questions, preferences and settings.
  • Transaction information — items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
  • Communications with us — information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information — information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information — information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you — when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services — from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
  • From our service providers — when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services — to perform our contract with you, process payments, fulfill orders, remember your preferences, send account-related notifications, process returns and exchanges, manage your account, arrange shipping, enable reviews, and create a customized shopping experience.
  • Marketing and Advertising — to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you online advertisements based on your activity on the Services.
  • Security and Fraud Prevention — to authenticate your account, provide a secure payment and shopping experience, detect and investigate fraudulent or malicious activity, and secure our services. You are responsible for keeping your account credentials safe — please don't share them with anyone.
  • Communicating with You — to provide customer support and maintain our business relationship with you.
  • Legal Reasons — to comply with applicable law, respond to valid legal process, investigate or participate in legal proceedings, and enforce our terms or policies.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, vendors, and other third parties who perform services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. We use Shopify to support personalized advertising with third-party services based on your activity with different merchants and websites. You can exercise your rights to opt out of those uses here.
  • When you direct, request, or otherwise consent to disclosure of certain information to third parties (e.g. shipping, social media widgets, login integrations).
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, to enforce our terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit will be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. Shopify may use enhanced features that incorporate data from your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for processing your personal information for these purposes.

Learn more via the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. Information you share on third-party platforms may be viewable by other users without limitation as to its use by us or by a third party. Inclusion of such links does not imply endorsement of the content or its owners/operators.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, contact us to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Information you send to us may not be secure while in transit — please avoid using unsecure channels to communicate sensitive information.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights. These rights are not absolute and may apply only in certain circumstances.

  • Right to Access / Know — request access to personal information we hold about you.
  • Right to Delete — request that we delete personal information we maintain about you.
  • Right to Correct — request that we correct inaccurate personal information.
  • Right of Portability — receive a copy of your personal information and request that we transfer it to a third party.
  • Right to Opt Out of Sale or Sharing for Targeted Advertising — opt out here. If you visit with Global Privacy Control enabled, we will treat this as an opt-out request for that device/browser, and apply it to your account when possible. We do not currently recognize other "Do Not Track" signals.
  • Managing Communication Preferences — unsubscribe from promotional emails at any time. You may still receive non-promotional emails (e.g. order updates).

If you reside in the UK or European Economic Area, you may also have:

  • Right to Object / Restrict Processing — ask us to stop or restrict processing for certain purposes.
  • Right to Withdraw Consent — withdraw consent where we rely on it, without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us using the details below. We may need to verify your identity, and we will not discriminate against you for exercising your rights. Authorized agents must provide proof of authorization.

Complaints

If you have complaints about how we process your personal information, contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority — for the EEA, see the list of supervisory authorities.

International Transfers

We may transfer, store, and process your personal information outside the country you live in. For transfers out of the EEA or UK, we rely on recognized mechanisms such as the European Commission's Standard Contractual Clauses, unless transferring to a country deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We'll post the revised policy on this website and update the "Last updated" date.

Contact

Questions about our privacy practices, or want to exercise your rights? Reach us at:

📧 support@orvanabrand.site 📞 646-814-4106 📍 Orvanabrand LLC, [Sheridan street address], Sheridan, WY 82801, United States

For the purpose of applicable data protection laws, we are the data controller of your personal information.